Call HP support and ask them to tell you where teh zapper is. The zapper is an MIS or EXE that can be excuted and it will remove allof a product usually at all version levels. The unistallstring will not work due to teh temp folder being used for the install. Use HP Support Assistant to automatically install computer updates, such as updated drivers, system updates, and useful utilities. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane. Meanwhile, HP Support called me back today and basically provided me the silent install command that we already know not to be working. I had to provide the symptom again and clarify that we know how to silently install this silly driver, but need to know how to prevent the computer from prompting us for admin credentials the first time a. Admaai: Any chance you can post that vbscript or regkey. I have been able to semi-automate the installation by using a similar command line like jmaclaurin posted. HPHKS.EXE /q /l*v '%windir% system32 logfiles HPHKS.log' REBOOT=REALLYSUPPRESS That command worked for a silent install, but it doesn't fix the new hardware prompt upon reboot. I am using Altirs not SCCM, but none the less we are running into the same problem. I was going to run a job that would temporarily login with local admin credentials so that the software would install properly after reboot, wait 30 seconds, then logoff. However that seems kind of sloppy. Thanks in advance for any help! Sorry for late response, the reason it is needed is because it controls a lot of features, like changing the screen mode from laptop to external on the fly (with Fn keys). Although SCCM restart the computer many times after installation and installs other programs, if I do not add the reg entry it still comes out with missing driver in the end. I got so swamped at work today that I totally forgot to check the reg entry, sorry for that too:). But here is the method to find it, i used it for xp, since we have not yet migrated, download Regshot [link]put it somewhere you can find it, install the hotkey software on a new laptop, and reboot when it prompts, login as a restricted user, you get the admin popup to install a new hardware, fire up regshot as local admin, take 1st snapshot, insert localadmin credentials in the popup for installing new hardware and let it get installed, then take your second snapshot. I actually found this when quicklaunch started playing its song and dance, amazingly the exact same registry script works for Hp hotkey. BTW I opened the msi in wise, at a fast glance, it had nothing except properties. Everything else was done in mst. Just to add my two bits, I was able to deploy the HP HotKey Support SoftPaq via SCCM using the following steps • Download the SoftPaq here • From the sp53547.exe I used WinRAR to extract the source files • Run the following command in the SCCM program HPHKS.exe /qn /norestart I've been able to test this via Run Advertised Programs on both x86 & x64 Windows 7 8460p & 8460w machines. Because to package does require a reboot and rebooting is unexceptable when in the TS I added the /norestart and add a reboot task immediatly aftward. I did notice that during testing it would install but I couldn't use the Fn keys for brightness right away. The following services should be started automatically but don't start right away. HpHotKeyMonitor HP Software Framework Service HP Service Hope this helps someone else, and thank you to everyone who has already left comments on this topic, I wouldn't have been able to get this otherwise. The HP Support Assistant is recommended for all HP computers to assist with computer maintenance, software upgrades, troubleshooting problems, and many other options. HP does not recommend removing HP Support Assistant. If you want to uninstall HP Support Assistant because it opens automatically and interrupts other tasks on the computer, then a better alternative is to prevent it from starting automatically (refer to ) or adjust the time HP Support Assistant performs tasks (refer to ). If you still want to uninstall HP Support Assistant or need to uninstall it for troubleshooting purposes, use the following steps. Hi Welcome to the HP Forums! Thank you for posting your query in this forum, it's a great place to find answers. I reviewed your post and I understand that you want to know what command to use to install the audio driver. Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard. In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern. • What is the model and product number of your computer? • Are you getting any error message while installing the driver? • What the operating system you are using? • Have you made any software or hardware changes on the computer?
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